Nishmira Technologies

Refund Policy

Effective Date: August 9, 2025

General Information  

1. Introduction  

Nishmira Technologies Private Limited (“we,” “us,” or “our”), a company incorporated under the laws of India, is committed to providing a fair and transparent refund policy for Shamixo FM, our Computer-Aided Facility Management (CAFM) Software-as-a-Service platform (“Service”). Shamixo FM is accessible via our web application, Android app, and iOS app, offering tools for hierarchical location management, asset management, preventive and corrective maintenance, store management, user and role management, real-time monitoring, and reporting to facility management companies worldwide.

This Refund Policy outlines the conditions under which you may request a refund for payments made for Shamixo FM subscriptions, including monthly, annual, or custom plans processed through our third-party payment providers (Paddle and PayPal). It is designed to comply with applicable consumer protection laws, including but not limited to India’s Consumer Protection Act, 2019, the European Union’s Consumer Rights Directive, and the California Consumer Privacy Act (CCPA), while addressing the needs of our global user base.

By subscribing to or using Shamixo FM, you agree to the terms of this Refund Policy. If you do not agree, please do not subscribe to or use the Service.

2. Scope of This Refund Policy  

This Refund Policy applies to all payments made for Shamixo FM subscriptions, whether purchased directly through our web app, Android app, iOS app, or via authorized representatives. It covers individual users, facility management companies, and their authorized super admins who manage subscriptions. The policy does not apply to third-party services integrated with Shamixo FM (e.g., GoDaddy hosting, Cloudflare R2 storage), which have their own refund policies.

Refund Eligibility and Conditions  

3. Subscription Plans and Payment Structure  

Shamixo FM offers subscription-based access to the Service, with the following plan types:

  • Monthly Plans: Billed monthly, automatically renewing unless canceled.
  • Annual Plans: Billed annually, offering a discounted rate compared to monthly billing, with automatic renewal unless canceled.
  • Custom Plans: Tailored plans for enterprise clients, with billing terms agreed upon in a separate contract.

Payments are processed securely through third-party providers, Paddle and PayPal, and are subject to their terms of service. All subscription fees are non-refunded in advance, except as outlined in this policy.

4. General Refund Eligibility  

We offer refunds under specific circumstances to ensure fairness and compliance with global consumer protection laws. You may be eligible for a refund if:

  • Service Non-Delivery: The Service is not accessible or functional due to issues on our end (e.g., server outages hosted on GoDaddy) within the first 14 days of your subscription.
  • Technical Issues: Persistent, unresolved technical issues (e.g., inability to access core features like asset management or real-time monitoring) that we cannot resolve within a reasonable timeframe (typically 30 days).
  • Consumer Rights: You exercise statutory refund rights under applicable laws, such as the 14-day cooling-off period for digital services under the EU Consumer Rights Directive (for EU residents) or similar rights in other jurisdictions.
  • Billing Errors: You are charged incorrectly (e.g., double billing, incorrect plan charged) due to an error by us or our payment processors.
  • Trial Period Refunds: If you subscribe during a free trial (if offered) and cancel within the trial period before being charged.

Refunds are not available for:

  • Change of Mind: If you no longer wish to use the Service but it functions as described.
  • Partial Use: If you have used the Service (e.g., created facility records, uploaded blueprints, or generated reports) during the subscription period.
  • Non-Compliance with Terms: If your subscription is terminated due to a violation of our Terms of Service (e.g., unauthorized sharing of account credentials).
  • Third-Party Issues: Issues caused by third-party services (e.g., internet connectivity, device compatibility) beyond our control.
  • Custom Plan Modifications: Changes to custom enterprise plans after the agreed-upon contract is executed, unless specified in the contract.

5. Cooling-Off Period for Digital Services  

For users in jurisdictions with statutory cooling-off periods (e.g., 14 days in the EU/UK for digital services), you may request a refund within the applicable period, provided:

  • You have not actively used the Service (e.g., created accounts, uploaded data, or accessed features like predictive maintenance or real-time monitoring).
  • You notify us in writing within the cooling-off period via email ([email protected]) or the Shamixo FM interface.

By using the Service during the cooling-off period, you expressly consent to the immediate provision of digital content and waive your right to a refund under applicable laws, as the Service is fully accessible upon subscription.

6. Free Trial Periods  

If we offer a free trial for Shamixo FM (duration specified at signup), no charges are applied during the trial. If you cancel before the trial ends, you will not be charged, and no refund is applicable. If you continue past the trial and are charged, standard refund conditions (Section 4) apply.

Refund Process  

7. How to Request a Refund  

To request a refund, follow these steps:

  1. Submit a Request: Contact us via email at [email protected] or through the Shamixo FM interface (available to super admins). Include:
  • Your account details (e.g., registered email, organization name).
  • Subscription plan details (e.g., monthly, annual, transaction ID from Paddle/PayPal).
  • Reason for the refund request.
  • Any supporting evidence (e.g., screenshots of technical issues).
  1. Verification: We will review your request within 7 business days to confirm eligibility based on this policy and applicable laws.
  2. Processing: If approved, refunds will be processed via the original payment method (Paddle or PayPal) within 10 business days. Refunds may take an additional 5–10 business days to appear in your account, depending on your payment provider.

Only the super admin of your organization’s Shamixo FM account can request a refund, as they manage subscription and billing details.

8. Refund Amount Calculation  

The refund amount depends on the subscription type and circumstances:

  • Full Refunds: Issued for billing errors, service non-delivery, or statutory cooling-off rights (if no usage occurred). The entire subscription fee paid for the current billing cycle is refunded.
  • Partial Refunds: Issued for technical issues resolved after partial use or for early cancellation of annual/custom plans (if eligible). The refund is prorated based on the unused portion of the billing cycle, minus any discounts applied (e.g., annual plan savings).
  • No Refunds for Partial Billing Cycles: For monthly plans, no prorated refunds are issued for partial months used, as subscriptions are non-refunded in advance.

All refunds are processed in the original currency of payment. We are not responsible for currency conversion fees or bank charges incurred during the refund process.

9. Cancellation and Refunds  

To cancel your subscription and avoid future charges:

  • Monthly Plans: Cancel via the Shamixo FM interface or by contacting [email protected] before the next billing cycle. Cancellation takes effect at the end of the current billing month, with no refund for the current month.
  • Annual Plans: Cancel before the renewal date to avoid the next year’s charge. If eligible for a refund (e.g., within the cooling-off period or due to technical issues), a prorated amount for the unused portion may be issued.
  • Custom Plans: Cancellation and refund terms are governed by the specific contract agreed upon with your organization.

Upon cancellation, you retain access to the Service until the end of the paid billing period. No refunds are issued for unused time unless specified in this policy.

Special Circumstances  

10. Technical Issues and Service Interruptions  

If you experience technical issues (e.g., inability to access asset management, real-time monitoring, or IoT sensor data features), please contact our support team at [email protected]. We will:

  • Attempt to resolve the issue within 30 days.
  • Provide updates on resolution progress.
  • Offer a refund or subscription credit (at our discretion) if the issue persists and significantly impacts your use of the Service.

Refunds are not issued for temporary interruptions (e.g., scheduled maintenance, minor bugs) that do not materially affect the Service’s core functionality.

11. Billing Disputes  

If you believe you were charged incorrectly (e.g., double billing, wrong plan), contact us within 30 days of the charge. We will investigate and, if verified, issue a full refund for the erroneous charge. Disputes not reported within 30 days may not be eligible for a refund.

12. Force Majeure  

We are not liable for refunds due to service interruptions caused by events beyond our control, including but not limited to natural disasters, cyberattacks, or failures by third-party providers (e.g., GoDaddy server outages, Paddle/PayPal payment issues). In such cases, we will work to restore service promptly and may offer subscription credits at our discretion.

13. Promotional Offers and Discounts  

If you subscribed using a promotional offer or discount (e.g., reduced annual plan rate), any refund will account for the promotional value. For example:

  • If a discount was applied to an annual plan, the refund will be prorated based on the discounted rate, not the standard rate.
  • Free months or trial extensions are non-refunded and may reduce the refundable amount.

Compliance and Consumer Rights  

14. Compliance with Global Consumer Laws  

Shamixo FM is committed to complying with consumer protection laws in all jurisdictions where the Service is offered, including:

  • India’s Consumer Protection Act, 2019: Ensures fair treatment, transparency, and remedies for defective services.
  • EU Consumer Rights Directive (2011/83/EU): Provides a 14-day cooling-off period for digital services (subject to usage waivers).
  • California Consumer Privacy Act (CCPA): Supports consumer rights to transparent refund processes.
  • Other Jurisdictions: We adhere to local laws, such as Australia’s Consumer Law or Canada’s Consumer Protection Act, where applicable.

If your local laws provide additional refund rights, you may exercise them by contacting us. We will verify eligibility based on both this policy and applicable regulations.

15. Dispute Resolution  

If you are dissatisfied with our refund decision, you may:

  • Request a review by emailing [email protected] with additional details.
  • Escalate to your local consumer protection authority or pursue legal remedies, as permitted by law.

For users in India, disputes may be addressed through consumer forums under the Consumer Protection Act, 2019. For EU/UK users, you may use Online Dispute Resolution platforms, as required.

Additional Provisions  

16. Third-Party Payment Providers  

Refunds are processed through Paddle or PayPal, depending on your payment method. Their terms may affect refund processing times or fees (e.g., transaction fees, currency conversion costs), which are not our responsibility. We ensure that approved refunds are initiated promptly, but delays by payment providers are beyond our control.

17. Account Termination and Data Access  

Upon refund or cancellation, your access to Shamixo FM terminates at the end of the paid billing period (or immediately for full refunds). Your organization’s super admin may request data export (e.g., facility records, reports) before termination, subject to our Privacy Policy. After termination, data is archived for auditing and feature enhancement, unless deleted upon request, as outlined in our Privacy Policy.

18. Changes to This Refund Policy  

We may update this Refund Policy to reflect changes in our practices, legal requirements, or Service features. We will notify you of material changes via email and in-app notifications at least 30 days before they take effect. The updated policy will be posted on the Shamixo FM web app and mobile apps, with the new effective date clearly indicated.

Contact and Support  

19. Contact Us  

For refund requests, questions, or concerns about this Refund Policy, please contact us at:

Email: [email protected]
Physical Address: Nishmira Technologies Private Limited, 27, Rd 4, East Singhbhum, 832110, IndiaWe aim to respond to refund requests within 7 business days and process approved refunds within 10 business days. If you are not satisfied with our response, you may contact your local consumer protection authority.