Refund Policy

1. Introduction

Nishmira Technologies Private Limited operates Shamixo FM, a Computer-Aided Facility Management (CAFM) Software-as-a-Service platform. We are committed to providing a fair and transparent refund policy for this subscription service, which is accessible via web application, Android app, and iOS app.

This policy covers subscriptions (monthly, annual, or custom plans) processed through Paddle and PayPal. It aligns with consumer protection frameworks including India's Consumer Protection Act, 2019, the EU's Consumer Rights Directive, and the California Consumer Privacy Act (CCPA).

2. Scope of This Refund Policy

This policy applies to all Shamixo FM subscription payments across platforms. It covers individual users, facility management companies, and authorized administrators. Third-party services integrated with Shamixo FM maintain separate refund policies.

3. Subscription Plans and Payment Structure

Shamixo FM offers three plan types:

• Monthly Plans: Auto-renewing monthly billing.
• Annual Plans: Discounted annual billing with auto-renewal.
• Custom Plans: Enterprise arrangements with separate contracts.

All subscription fees are paid in advance and are non-refundable, except as outlined in this policy.

4. General Refund Eligibility

Refunds are available for:

• Service non-delivery within the first 14 days
• Persistent unresolved technical issues (typically a 30-day resolution window)
• Statutory consumer rights (14-day cooling-off period for EU residents)
• Billing errors or double charges
• Trial period cancellations before charges apply

Refunds are NOT available for:

• Change of mind about the service
• Partial use (created records, uploaded files, generated reports)
• Violations of the Terms of Service
• Third-party connectivity issues
• Modifications to custom plans post-execution

5. Cooling-Off Period for Digital Services

EU/UK users may request refunds within 14 days if they have not actively used the Service (e.g., created accounts, uploaded data, or accessed features). Using the Service during the cooling-off period constitutes express consent to the immediate provision of digital content, waiving refund rights under applicable laws.

6. Free Trial Periods

No charges apply during trial periods. Cancellation before trial expiration prevents charges. Standard refund conditions apply if charges occur after the trial ends.

7. How to Request a Refund

Steps to request:

• Contact us via email at admin@nishmira.com or through the Shamixo FM interface.
• Include account details, subscription plan information, transaction ID, and refund reason.
• Provide supporting evidence (such as screenshots of issues).

Verification occurs within 7 business days. Approved refunds process via the original payment method within 10 business days, with an additional 5–10 days for bank processing. Only organizational super admins may request refunds.

8. Refund Amount Calculation

• Full Refunds: Issued for billing errors, non-delivery, or statutory rights (no usage).
• Partial Refunds: Issued for technical issues after partial use or early annual/custom plan cancellation. Amounts are prorated based on the unused portion of the billing cycle, minus any discounts applied.

Monthly plans receive no prorated refunds for partial months used.

9. Cancellation and Refunds

• Monthly Plans: Cancel via the interface or email before the next billing cycle; no refund for the current month.
• Annual Plans: Cancel before renewal to prevent next year's charge; prorated refunds available if eligible.
• Custom Plans: Governed by the specific contract terms.

Access continues through the end of the paid period unless a full refund applies.

10. Technical Issues and Service Interruptions

Our support team addresses technical issues within 30 days. We will provide updates on resolution progress and may offer refunds or credits if unresolved issues significantly impact service use. Temporary interruptions (maintenance, minor bugs) do not qualify for refunds.

11. Billing Disputes

Report incorrect charges within 30 days for investigation and potential full refund. Disputes reported after 30 days may not qualify.

12. Force Majeure

We are not liable for refunds due to service interruptions caused by events beyond our control, including natural disasters, cyberattacks, or third-party provider failures. Subscription credits may be offered at company discretion.

13. Promotional Offers and Discounts

Refunds account for promotional value. Prorating uses discounted rates, not standard rates. Free months reduce refundable amounts.

14. Compliance with Global Consumer Laws

Nishmira Technologies adheres to consumer protection frameworks across jurisdictions:

• India's Consumer Protection Act, 2019
• EU Consumer Rights Directive (2011/83/EU)
• California Consumer Privacy Act
• Australian Consumer Law
• Canadian Consumer Protection Act

Users in applicable jurisdictions may exercise additional rights by contacting us for verification.

15. Dispute Resolution

Dissatisfied customers may:

• Request a review by emailing admin@nishmira.com with additional details.
• Escalate to local consumer protection authorities.
• Use Online Dispute Resolution platforms (EU/UK).

16. Third-Party Payment Providers

Paddle and PayPal handle refund processing. Their terms may affect refund processing times or fees, which are not our responsibility.

17. Account Termination and Data Access

Access terminates at the end of the billing period (or immediately for full refunds). Super admins may request a data export before termination per the Privacy Notice. Data is archived post-termination unless deletion is requested.

18. Changes to This Refund Policy

Material updates are communicated via email and in-app notifications 30 days before taking effect.

19. Contact Us

• Email: admin@nishmira.com
• Address: Nishmira Technologies Private Limited, Holding 27, Road 4, Azadnagar, Jamshedpur – 832110, Jharkhand, India

Response target: 7 business days for requests; 10 business days for approved refund processing.